Help Shape the Future of Broadband in Your Community
At Lightning Fibre, we're not just selling broadband, we are connecting local communities to faster, more reliable digital lives.
As an award-winning, independent full fibre broadband provider, we're passionate about delivering exceptional service, fair pricing and a genuinely local customer experience.
We're now looking for a Community Engagement Ambassador to join our growing Commercial team.
This isn't a traditional door-to-door sales role.
It's a varied, field-based commercial position where you'll become the local face of Lightning Fibre, delivering customer acquisition campaigns that increase broadband adoption across East Sussex. From introducing residents to our award-winning full fibre network and securing direct sales, to attending local events, encouraging customer referrals and supporting new network build campaigns. You will play a key role in helping communities embrace better broadband.
No two days are the same.
What You'll Be Doing
As a Community Engagement Ambassador, you'll take ownership of customer acquisition campaigns within an assigned territory, helping maximise awareness and broadband adoption through a variety of engagement activities.
Your responsibilities will include:
- Delivering customer acquisition campaigns through to successful completion.
- Becoming the local face of Lightning Fibre within your assigned communities.
- Building awareness of our services through a variety of customer engagement activities.
- Preparing campaign areas using letters, leaflets and pre-engagement activity to maximise campaign success.
- Speaking face to face with residents, securing direct broadband sales where appropriate.
- Attending community events, retail promotions and local exhibitions.
- Encouraging referrals and recommendations from existing customers.
- Gathering valuable local market intelligence, including competitor activity and new housing developments.
- Identifying future sales opportunities and supporting pre-build campaigns.
- Capturing accurate customer information using our CRM systems.
- Working closely with our Telesales team to maximise broadband adoption across every campaign.
- Representing Lightning Fibre professionally, positively and with pride.
How You'll Make an Impact
Success in this role is about far more than simply making sales.
You'll help grow Lightning Fibre's presence across East Sussex by delivering successful customer acquisition campaigns that:
- Increase broadband adoption within local communities.
- Build trust and awareness of the Lightning Fibre brand.
- Generate high-quality sales opportunities.
- Secure direct customer sales.
- Encourage referrals from existing customers.
- Support new network build campaigns.
- Deliver outstanding customer experiences.
- Strengthen our reputation as the local broadband provider.
What We're Looking For
We're looking for enthusiastic, self-motivated people who enjoy meeting new people, building relationships and working independently.
Broadband experience isn't essential, we'll teach you everything you need to know.
What matters most is your attitude, confidence and communication skills.
You'll ideally have:
- At least one year's experience in sales, customer service or another customer-facing role.
- Excellent communication and relationship-building skills.
- Confidence speaking with customers face-to-face.
- A positive, resilient and self-motivated attitude.
- Enjoy working collaboratively to achieve shared goals.
- Good organisation and attention to detail.
- The ability to work independently while contributing to team success.
- A full UK driving licence.
- A willingness to work outdoors throughout the year.
- Flexibility to work occasional evenings and weekends when required.
Why Join Lightning Fibre?
We believe great people deserve great rewards.
That's why we offer:
- £26,500.00 as a basic salary
- OTE with uncapped commission & incentives
- Training and ongoing coaching
- Development opportunities within a growing business
- A varied role where no two days are the same
- A supportive, friendly team environment
- The opportunity to make a genuine impact within local communities
- The chance to represent one of the South Coast's fastest growing, multi award winning full fibre providers
Is This the Role for You?
This role is perfect for someone who enjoys meeting people, being out and about, taking ownership of their work and making a real difference.
Whether you're speaking with homeowners, representing Lightning Fibre at a community event or helping prepare an area for a major campaign, you'll be helping thousands of local residents discover better broadband.
At Lightning Fibre, your success isn't measured simply by how many doors you knock, it's measured by the impact you make.
If you're ambitious, personable and ready for a role that's far more than traditional field sales, we'd love to hear from you.
Apply today and become the local face of Lightning Fibre across East Sussex.
Benefits:
- Cycle to work scheme
- Employee discount
- Free parking
- Referral programme
- Company pension
- Life insurance
- Maternity and paternity pay
- Health & wellbeing programme
- Employee discount
- Referral programme
- Sick pay