We are Lightning Fibre Ltd of Unit 31, 1 Commercial Road, Eastbourne, East Sussex, BN21 3XQ. Where we refer to ‘we’, ‘us’ or ‘our’, this means Lightning Fibre and our group companies. Lightning Fibre Ltd is regulated by the Information Commissioner’s Office as a data controller and by Ofcom as a provider of Electronic Communications Services. We are a member of the Internet Service Providers Association. Lightning Fibre is committed to protecting and respecting your privacy.
You are an individual about whom we hold information for one of the following reasons:
This policy sets out how we use any information we collect from you, or that you provide to us. This may be personal data such as your name, phone number and email address or other information, such as the personal details of representatives associated with your business if you are a business customer.
Please read this policy carefully to understand what data we collect and how we will treat it. By visiting our site and/or buying services from us, you are accepting and consenting to the practices described in this policy.
We may collect and process the following data about you:
• technical information, including the Internet protocol (IP) address used to connect your device to the Internet, your login information, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform;
• information about your visit, including the full Uniform Resource Locators (URL) you access, through and from our site (including date and time); products you viewed or searched for; page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs), methods used to browse away from the page and any phone number used to call our customer service number.
• public sources such as the Land Registry
• if you use any of the other websites we operate or the other services we provide – in this case we will have informed you when we collected that data that it may be shared internally and combined with data collected on this site.
• third parties we work with, including, for example, business partners, sub-contractors, suppliers, payment and delivery services, advertising networks, analytics providers, search information providers, credit reference agencies
• Traffic management;
• Customer and prospect enquiries;
• Anti-fraud measures.
We do not monitor what you do on the internet, ie. what web sites you visit or the content of your emails or messages sent via other messaging services. The only exception to this is where we are required to provide certain information in order to enable us to comply with any requirements imposed on us by law or court order.
Our site may, from time to time, contain links to and from the websites of our partners, advertisers and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal or confidential data to these websites.
This section explains how we will use your information and the legal basis we rely on to allow us to do that. We use information held about you in the following ways:
Information you give to us. We will use this information:
to carry out our obligations and to enforce our rights arising from any contracts entered into between you and us and to provide you with the information, products and services that you request from us;
We rely on the fact that we have a contract to deliver our service to you to process your data and for additional marketing information, we rely on your consent. We also rely, where relevant, on our various legal obligations.
Information our prospective customers give to us. When you ask us to keep in touch with you, we will use this information:
We rely on your consent to keep in touch with you. You can manage your communications preferences at any time by contacting us or clicking on the ‘manage preferences’ link in our emails.
Information we collect about you. We may combine this information with information you give to us. We will use this information:
The legal basis of our use of your information. When using your information, we do so primarily to fulfil our contractual and legal obligations. Where we require your consent, we will use your information in accordance with that consent.
We also use your information to enable us to run our business and to ensure the quality of our work. It is in our legitimate business interests to do this where this does not materially impact on your freedoms or rights. This would include using your information to assist the good governance of our business, including the management, accounting and auditing of our business and for example, to monitor the service provided to us by third parties or when analysing traffic flows on our network to ensure all our customers have optimal service.
If you communicate with us about our network build we will use your contact information to communicate with you and where necessary to ensure that our contractors communicate with you to investigate a complaint or rectify an issue. We will use your information to inform our quality control and management of our business and as part of our duties to promote health and safety at work.
We may share your information with any member of our group, which means our subsidiaries, as defined in section 1159 of the UK Companies Act 2006.
We will not share your information for marketing purposes with companies outside our group unless we have specifically asked for your consent to do this.
We may share your information with selected third parties including:
We may disclose your information to third parties:
Where we need to collect personal data by law, or under the terms of a contract we have with you, and you fail to provide that data when requested, we may not be able to perform the contract we have or are trying to enter into with you (for example, to provide you with services). In this case, we may have to cancel a service you have with us but we will notify you if this is the case at the time.
All information you provide to us is stored on our secure servers. Any payment transactions will be made using authorised 3rd party payment gateways using appropriate encryption. Where we have given you (or where you have chosen) a password which enables you to access certain parts of our site, you are responsible for keeping this password confidential. We ask you not to share a password with anyone.
The data that we collect from you is primarily stored and managed in the UK, but some of our systems and other suppliers may transfer, and store your information outside the European Economic Area (“EEA”). We will take all steps reasonably necessary to ensure that your data is treated securely and to the same standards as if it were being processed inside the EEA in a way that is compliant with the legislation governing data protection.
Unfortunately, the transmission of information via the Internet is not completely secure. Although we will do our best to protect your information, we cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.
We will only keep your data for as long as is necessary depending on the purpose for which we collected it. At the end of that period, we will either delete the information completely or anonymise it for statistical analysis and business planning.
If you have a Network Access Agreement with us, we need to keep details of our agreement for as long as the equipment remains installed in your property. We also keep contact details for you in case we need to access your property for repairs or maintenance. We ask that you help us to keep that information accurate and up to date and if you sell your property, we request that you inform the new owner of our agreement (as it will apply to them) and ask them to get in touch with us.
You have the following rights in relation to your information that we collect and process:
For more information or to exercise any of these rights please contact us at the address below.