We are committed to creating local employment, using local suppliers where possible and investing in the towns we serve. By choosing our locally-based services, you are making a difference to your community.
Our customers are not just a number, each one matters; we really do care. Our Customer Charter outlines how we put this pledge into action.
We treat every customer fairly, with respect and dignity and as an individual. Our team will support any change in circumstance brought to our attention in a constructive and efficient manner.
We treat all our customers fairly and with respect. We pledge to listen to, help, advise and support our vulnerable customers as best we can. You can notify us of circumstances that make you temporarily or permanently ‘vulnerable’ so that we can offer you the appropriate extra help or support or meet any specific accessibility or customer service needs.
Things that might mean you require extra support may include:
A physical disability;
A learning disability;
A physical illness;
A mental illness;
Literacy or Communication challenges;
A change in circumstances, including bereavement or job loss;
We will occasionally check your circumstances with you to ensure that the information we hold about you is relevant and up to date. You can request information about what data we hold at any time, and you can also ask us to delete it.
If you have any questions about this policy or wish to let us know that you are a ‘vulnerable customer’ please call 01323 380260, email ask@LightningFibre.co.uk or send us a letter:
Customer Service Team
Lightning Fibre Ltd
Unit 3-4 Technology Business Park,