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Frequently Asked Questions

Who is Lightning Fibre?

We are a brand-new, community minded Full Fibre network based in Eastbourne, East Sussex.

We are dedicated to bringing hyperfast and hyper reliable 100% full fibre broadband to Eastbourne, Hastings and the rest of East Sussex. Replacing the slower copper fibre, you currently get from other providers.

For more information see About Us

What is Full Fibre Broadband?

The main type of broadband connection most network providers use to link the local telephone exchange to your house is ‘FTTC’ (fibre to the cabinet). This uses a fibre optic cable to the cabinet, but then copper cable from there to your house. This means that there is a fast connection to the cabinet, but their networks then rely on a comparatively limited and slower copper connection from the cabinet to your home. And the further your house is from the cabinet, as well as the age of your copper cable, the slower the connection.

Instead, Lightning Fibre uses next generation full fibre broadband or ‘FTTP’ (fibre to the premises) - a fibre optic cable connected directly from our own ‘exchange’, to your home without using any copper cable. It’s the thickness of a single strand of hair, can go miles and is delivered by light not electric current. Meaning no drop in speed or service and with Full-fibre connections capable of download and upload speeds up to 10 Gbps. It’s the latest, fastest and most reliable broadband technology which only the fortunate few can get.

What Is Full Fibre Infographic
What are upload and download speeds?

Download speed is the rate at which you can receive data from a source, on the Internet to your modem and computer or other devices in your home or work. Similarly, the upload speed is the rate that data is sent from your computer or other devices to a destination, on the Internet.

Speeds are measured in Megabits per second (Mbps) and in the case of our top packages, Gigabits per second (Gbps). 1,000 Mbps = 1 Gbps. To add some context, East Sussex has an average download of 27 Mbps*

Lightning Fibre provides broadband speeds of up to 10 Gbps - 360x* faster download and 1,490x*quicker upload than the East Sussex average.

*https://labs.thinkbroadband.com/local/E10000011-Q4 2019

Why should I choose Lightning Fibre?

We’re not only bringing you our 100Mbps - 10Gbps ‘Hyperfast’ services as standard, we’re also delivering it at an incredible price(1). We beat the mainstream provider’s ‘Superfast’ and ‘Ultrafast’ packages which give you slower speeds – especially when it comes to uploads.

• We’re a local employer - based in Eastbourne, East Sussex and provide all our customer support locally – no call centres abroad or faraway, we’re all in East Sussex.

• Whether you're homeworkers, online gamers or a connected family – connected to the cloud, downloading the latest game or families streaming their favourite shows, you’ll now enjoy faster speeds and increased reliability, the like of which hasn’t been seen in Eastbourne & East Sussex before!

• Our full fibre optic network uses 88% less greenhouse gas emissions per 1Gbps when compared to other access technologies (2). Helping to protect and improve the environment in East Sussex.

For even more reasons to join Lightning Fibre see Our Packages and What's Included.

1. £60/1,000Mbps= 6p per Mbps.
2. http://www.ftthcouncil.eu/documents/FTTH_Council_report__FINAL_and_proofread-update-20180214.pdf – Page 25

How much does Full Fibre broadband cost?

Our 100Mbps - 10Gbps ‘Hyperfast’ service is delivered as standard, and at a price that beats the mainstream provider’s ‘Superfast’ and ‘Ultrafast’ packages which give you slower speeds – especially when it comes to uploads.

For more information on our packages and pricing see Our Packages.

How does Lightning Fibre compare to other broadband providers?

Lightning Fibre owns and maintains its own network, most broadband providers share the BT Openreach network.

Most broadband providers when they talk about a ‘fibre service’ they mean ‘FTTC’ (fibre to the cabinet). This uses a fibre optic cable to the nearest telephone cabinet, but then copper cable from there to your house. Meaning their networks rely on a comparatively limited and slower copper connection from the cabinet to your home. And the further your house from the cabinet and the older your cable is, the slower the connection.

Lightning Fibre uses next generation full fibre broadband or ‘FTTP’ (fibre to the premises) - a fibre optic cable connects directly from our own ‘exchange’, to your home without any copper cable. Meaning no drop in speed or service. Full Fibre is the most reliable, fastest and future proofed broadband technology available.

Plus, we not only bring you our 100Mbps - 10Gbps service as standard, we also deliver it at an incredible price(1). We beat the mainstream provider’s ‘Superfast’ and ‘Ultrafast’ packages which give you slower speeds – especially when it comes to uploads.

To find out more see Why Choose Lightning Fibre and Our Packages.

1. £60/1,000Mbps= 6p per Mbps.

Can I get Lightning Fibre for my business?

Yes! Lightning Fibre doesn’t just offer home broadband.We can also take care of your business needs for today and tomorrow, whether that’s with your current IT support partner, one of our local IT partners or simply the connection direct, we’re flexible and here to make it easy.

We understand that nearly all businesses operate online in some form and rely on that connection to keep the business operating and ultimately generating revenue. From simply maintaining the payment system to utilising the cloud, to securely store data and increase team collaboration, or connecting to the office remotely.

Fast, reliable broadband with our full fibre network not only increases your options and capabilities, it’ll likely save your business from downtime and loss of revenue, which can be experienced via on a lesser FTTC copper connection.

To find out more about our business broadband service and packages see Business Broadband and contact us directly.

Will I be able to use my current home phone?

With LightningFibre broadband no landline is required to connect your home or office to our service. Plus, because our Full Fibre service is so fast and reliable you can use your mobile phone over our network like a home phone (with your providers call over WiFi app) – there is no additional or hidden line rental or call costs for this.

If you still want to use your landline, no problem we have a high-quality solution for that too! Please see our VOIP page – you’ll also be able to transfer your existing number over too. Alternatively, you can carry on with your current telephone provider if you wish.

Can I keep my existing email address?

With Lightning Fibre broadband, you have access to all the internet, cloud and online services you currently use.  There’s no change – other than a much faster broadband service!

That means any email addresses and services you currently use won’t change.