Full Fibre Broadband Network Operator and ISP Lightning Fibre Achieves Prestigious Industry Award Hat-Trick
Lightning Fibre, the full fibre broadband network operator and Internet Service Provider (ISP), has secured a remarkable industry award hat-trick at the annual Internet Service Providers’ Association (ISPA)Awards.
The ISPA Awards shine a spotlight on the organisations and individuals driving the UK’s digital future, recognising providers for their passion, innovation, and commitment. Lightning Fibre was among the night's big winners, taking home multiple accolades.
Double Win at the ISPA Awards
Lightning Fibre scooped two coveted awards at the ceremony:
● The Best Consumer ISP Award (fewer than 100,000 customers)
● Best Customer Experience Award
The Best Consumer ISP Award is aimed at challenger brands offering gigabit-capable fibre services. The judging process considers overall service levels, packages, performance, customer satisfaction, value, fair pricing, and support for vulnerable customers, as well as publicly available data from sources like Ofcom and Trustpilot. Lightning Fibre’s win demonstrates significant improvement in customer experience and strong customer base growth over the past 12 months.
Three Years of Consecutive Excellence
The 2025 win marks the third consecutive year Lightning Fibre has secured the top prize in this category, solidifying its commitment to service excellence:
● Best Consumer ISP (under 100,000 customers) 2025 Winner
● Best Consumer ISP (under 100,000 customers) 2024 Winner
● Best Consumer ISP (under 50,000 customers) 2023 Winner
Rob Reaks, Chief Commercial Officer (CCO) at Lightning Fibre, commented on the achievement, "Winning Best Consumer ISP three years in a row is an incredible validation of our entire company's dedication to our customers. We are passionate about delivering not just the fastest, most reliable full fibre broadband, but also a truly exceptional customer experience. To win the Best Customer Experience award alongside Best Consumer ISP shows we are leading the way in connecting communities with both speed and service they can trust."
Steve Leighton, ISPA UK Chair, added, “This year’s winners exemplify the innovation, resilience, and dedication that define our sector. These organisations and individuals are laying the foundations for a more connected, inclusive, and sustainable future.”
Thank You to Our Customers
These awards belong as much to our customers as they do to our team.
Every referral, piece of feedback, and positive review inspires us to keep improving. We are thrilled to continue delivering award-winning broadband and service to homes and businesses across our communities.
If you want to be part of our multi-award-winning network, you can check your postcode on our website or speak with our friendly sales team on 01323 380260. Businesses interested in getting connected can contact Joe Brownell at business@lightningfibre.co.uk for expert advice and support.
