November 17, 2022

Lightning Fibre Hits 500 Trustpilot reviews, rated Excellent with 4.8 Stars

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Lightning Fibre Hits 500 Trustpilot reviews, rated Excellent with 4.8 Stars

East-Sussex based Altnet Lightning Fibre Broadband hits 500 Trustpilot reviews, retaining the Excellent Status enjoyed since the company was founded.

Customer Service Manager Daryl Knight, pictured with his customer service and sales colleagues at the company's Eastbourne HQ, commented, "This demonstrates our commitment to 'excellent' customer care across our whole businesses. We are very proud that 'delivering outstanding customer experiences' is at the heart of our business. With so many Internet Service Providers struggling to give customers the love they deserve, this rating shows how much Lightning Fibre stands above our competitors."

Lightning Fibre is also ranked in the Top 10 across the UK in the Trustpilot Internet Service Provider category.

In a recent survey of 3,183 people waiting to switch to Lightning Fibre, 53% of people did not get the speeds promised by their current provider; 59% would NOT recommend their provider to a friend, family member or colleague and 56.9% had felt the need to complain about their service.

Just a few examples of our outstanding customer care:

"The staff are very kind and friendly when they approached us to install my fibre. 5 stars for being professional in doing their jobs. The boss even came to check and ensure that my fibre will be installed properly. I highly recommend this company and their staff. All thanks to Liam, Tony and Aaron for a world class service." Kristian Naval

"Gave up on our copper wire broadband and line rental in favour of Lightning Fibre's faster, more 21st century systems. Our landline number lives on, all thanks to our VOIP (internet telephone) phone system, and we get broadband almost 20 times faster than the old one at a cheaper price than we paid to the old provider. Really chuffed with Lightning's service thus far. Thoroughly recommend them." Mr Lane

"Installers arrived on time & prompt tidy job (Stuart & Charlie), connected in 2 hours. 4 days in now and WOW. It’s just incredible, 3 kids, 4 fire sticks (3 on HD, 1 UHD), 1 PC gamer on Twitch, 1 smart tv 4K, 1 iPad, all streaming at the same time. 4 mobile phones, 5 Alexa, Ring doorbell & extra camera, STILL get 600Mb+ in both directions on my phone, you don’t even notice! Streaming services skip chapters & rewind instantly, it’s a complete transformation of the internet. Supplied router/access point is great, no problems at all and great coverage. What’s not to like? Don’t hesitate, worth every penny, get it!" Marcus Moore

"I had to wait 6 months for Lightning Fibre to connect me to the new fibre network. However, the technicians (Mat and Damien) arrived as arranged, ran the fibre underground into my house and set up the router exactly where I wanted it. Their knowledge, professionalism and eagerness to help, were first class and before leaving made sure everything was working correctly." Mr Meredith

Give us a call and find out when the Fibre will find you! 01323 380260

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