Acceptable Use Policy

HomeAcceptable Use Policy

Acceptable Use Policy

1. DEFINITIONS

1.1 Users or you means customers or anyone the customer allowed to use our Service.1.2 Us refers to Lightning Fibre Ltd.1.3 AUP refers to the Acceptable Use Policy

2. OUR SERVICE

2.1 Which Service are affected by this AUP. Lightning Fibre Hyperfast Internet (the “Service”)

3. WHO MAY USE THE SERVICE

3.1 Who may use The Service. The Service may be used by you (the customer), and any other person you allow to use our Service.

4. ILLEGAL ACTIVITIES

4.1 You must not use our Service in any way or for any activities that are unlawful or illegal or in any way detrimental or harmful to our users or us.

4.2 You must not allow anyone using your connection to use our Service in any way or for any activities that are unlawful, illegal, or in any way detrimental or harmful to our users or us.

Examples of these activities include (but are not limited to):

(a) Publishing, distributing, circulating or otherwise propagating any material which may be deemed illegal, abusive, offensive, harmful, obscene or threatening.

(b) Activities which will or may reasonably be expected to:
(i) Infringe on the rights of others’ including but not limited to privacy and copyright
(ii) Cause a reduction in performance or functionality of any computer or network
(iii) Breach any laws, or has any unlawful purpose or effect
(iv) Harm or attempt to harm minors in any way.

5. BREACH OF THIS AUP

5.1 If you are found in breach of this AUP (which we shall determine in our sole discretion, acting reasonably), this will constitute a material breach by you of the agreement between us. As a result, the steps we may take include:

(a) Informal chat on the phone
(b) Issue a warning letter
(c) Suspend your access to the Service immediately, temporarily or permanently
(d) Terminate your account with us
(e) Take any other reasonable action (including taking legal action)
(f) Disclosure of such information to law enforcement authorities as we reasonably feel is necessary.

6. YOUR RESPONSIBILITIES

6.1 You may not sell or resell The Service. Our service is for personal use only.

7. SECURITY

7.1 Security when using the Service is your responsibility. We are not responsible for your failure to take proper security measures on your computers, tablets, mobile phones, etc.

7.2 All wireless networking equipment that you use in relation to the Service must be password protected. All Wi-Fi passwords must be kept secure and confidential. We recommend that you change your Wi-Fi password regularly.

7.3 We may suspend your Service if your devices are attacking others. If we identify devices on your connection causing a significant impact on our Service, or are part of a botnet type attack, we reserve the right to suspend or disconnect your access to the Service without notice. We will contact you as soon as practicable to attempt to resolve the situation.

7.4 All users using The Service must ensure that their devices are protected with up to date anti-virus software and a properly configured firewall (where applicable).

8. REPORTING AUP BREACHES BY OTHERS

8.1 Contact abuse@LightningFibre.co.uk

9. EMAIL

9.1 Unsolicited emails will not be tolerated. You may not use the Internet service to send SPAM or unsolicited emails.

10. FAIR USAGE

10.1 We do not put a cap on the amount of data you can use, however, if we feel that your overall usage is negatively affecting our network and other customer’s use of the network, we may contact you to discuss your usage.

10.2 We do not restrict or otherwise shape traffic types. All traffic is treated equally.

11. CHANGES TO OUR AUP

11.1 We may change the terms of this AUP from time to time. Changes to this AUP will be posted to our website. You should check for any updates to this AUP as it is legally binding on you as a user of our Service.

11.2 Date of last update is: – 4th June 2018

Be one of the first to have Hyperfast Fibre to your property

Register your interest and we’ll notify you when our Hyperfast Fibre network is connected in your street. You could be the envy of your friends by being the first to have upto 1,000 Mbps download speed!