Lightning Fibre is a brand new local full fibre broadband internet provider, growing rapidly in Eastbourne and Hastings with ambitious plans across East Sussex for the future.
You’ll be primarily managing our customer base, from the moment they sign up - onboarding, post install follow up and upgrade / renewal calls.
You’ll manage all incoming calls and emails, including complaints (‘tickets’). You’ll be managing tickets, in conjunction with colleagues, but remaining the central point of contact for your customer to deliver a positive outcome in a timely manner.
You’ll also assist with door drop communications, including ‘street works letters’ and ‘ready to connect letters’.
You may be asked to attend outdoor events and shopping centre promotion stands.
This role includes some shift work that includes occasional weekends and early evenings, run on a rota system, with your shifts agreed in advance. You may be asked to carry out additional duties to cover colleagues in the team during busy periods and to provide holiday cover.
You may be asked to undertake the work of your Community Engagement Team colleagues during busy times or periods of team absence.
Job Types: Full-time, Permanent
Salary: £20,000.00 per year